Terms & Conditions

These terms and conditions apply to the use of any of the websites owned and operated by The Essentially Yours Company. By accessing this website, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website. If you have any questions, please contact us on 01299 253994 or email sales@essentially-yours.co.uk.

  1. How to pay

    When you order from our website your payment details are taken by our payment gateway provider WorldPay and processed in a matter of seconds. Your full payment is required with the order.

    If you wish to order by email please provide a telephone number so we can call for your credit or debit card details (for your safety, please do not email your payment details to us).

  2. Credit and debit cards

    We accept all cards showing the following signs on the card: Access, Visa, Mastercard, all debit cards. (Please note: we do not accept cheques).

    The Essentially Yours Company established a secure position by using RBS Worldpay instead of their own payment gateway to process online card payments, which is why when you buy from us you leave our site and go through RBS WorldPay, Europe’s largest secure payment service provider. We want to reassure our customers that when you buy from us we don t hold your financial details, everything is processed through RBS Worldpay, all we hold are your contact details, such as address and contact numbers. This means that should someone hack into our web site there are no financial details of any kind to be stolen.

  3. Dispatch of goods

    We try to dispatch every order received before 1pm the same day but during busy times this may be longer, we have up to 30 days from receipt of payment to deliver, so please allow adequate time for delivery. If you have not received after this time has lapsed please contact us.

  4. Returns

    Please advise of any damage or shortages in delivered goods within 24 hours of their receipt. Our full terms and conditions are available on request.

  5. Refund policy

    You have the right to cancel within 14 days of your contact with us or 14 days of receipt of order, unless the goods have been specially made for you. If you return the goods unopened (other than their outer packaging) or unused, to the delivery note address, we will refund you for the goods. This is only applicable to private consumers and not if used in the course of a business.
    Essentially Yours reserves the right to alter products details and prices at any time.

  6. eBay

    It has come to our attention that our ranges are being sold on eBay. We do not allow this and therefore we do not recommend you buy from them as there not authorised distributors.It is important that our products are fresh and up to date and we occasionally seen products which are old or even out of date being sold on eBay.

    You should buy only from our own web site on the web or one of authorised distributors.

  7. International Orders

    If you place an order for delivery overseas, you must wait 6 weeks for delivery before a claim can be made.

Version: October 2017


Suitable for vegans & vegetarians

100% suitable for vegetarians, vegans and gluten intolerant. Plus, we never test on animals.