Help

  1. Can i use more than one discount code on my order?

    Unless otherwise stated discount codes can’t be used in conjunction with any other offer or promotion or on top of any discount you may be entitled to and you can only use one discount code per order.

  2. What are my delivery options?

    We offer the following UK & International delivery options:

    Delivery option Delivery time Cut off times Delivery cost
    UK Standard Delivery 1-2 working days Deliveries take 1-2 working days and are delivered by Royal.

    Mail 1st class post from Monday to Saturday excluding bank holidays.

    £3.99
    UK Next Day Delivery 1 working day Order by 12 noon, to receive your order tomorrow. Deliveries are made anytime between 8am – 9pm and require a signature. £8.40
    International 3 – 7 working days Deliveries can take 3 – 7 days depending on location. We use a fully tracked postal service, or DPD, DHL or UPS and will require a signature. Calculated by weight
  3. What countries do you deliver to?

    We ship worldwide.

  4. Will i be charged customs & import duties

    For International customers, the price of the items does not include customs & import duties as these charges vary from country to country. So please be aware that you might be required to pay these when you accept delivery of the items from your courier.

  5. What about if i'm not in when my delivery arrives?

    If you’re not in our couriers will try to leave your parcel with a neighbour or in a safe place around your property. Or they may attempt to re-deliver the next working day (excludes Sundays & Bank Holidays). If this isn’t possible, they’ll leave a card explaining how to arrange re-delivery.

  6. Can we deliver to addresses other than my billing address?

    Yes we can. At the checkout you can choose an alternative delivery address to your billing address.

  7. Do you deliver to PO box address?

    No, we don’t currently deliver to PO Box addresses.

  8. What is your returns policy?

    If you change your mind, you can return your items to us, provided:

      • Items must be returned within 14 days of delivery
      • Items must be in their original and unused condition
      • Items come to £42 or less
      • Items must be returned at the customer’s expense

    We reserve the right not to refund you if you return items to us outside the terms of our returns policy.

  9. What is your return address

    The Essentially Yours Company
    Unit 338
    Hartlebury Trading Estate
    Kidderminster
    DY10 4JB

    You must obtain proof of postage just in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return.

Did not find your question?

To speak to us please call 01299253994

Monday to Friday 9:00 AM to 5.00 PM (Excluding holidays)

Alternatively, you may also email us at sales@essentially-yours.co.uk

Vegan-Vegetarian-Banner

Suitable for vegans & vegetarians

100% suitable for vegetarians, vegans and gluten intolerant. Plus, we never test on animals.